Terms & Conditions
Users of our website agree to the following terms and conditions. We at Hola Custom Boxes reserve the right, without warning or notice change these regulations as well if need be with no intimation given beforehand so please check back often.
Our company owns the raw ingredients required to create our products. We do not sell or distribute our materials to other organisations. Hola Custom Boxes has the right to distribute free samples or to exhibit their custom-printed boxes for customers in order to demonstrate their skills.
COPYRIGHT NOTICE
By using our website, users acknowledge and understand that the website, including all content such as data, text, software, photographs, graphics, images, illustrations, maps, designs, icons, and all other materials collectively referred to as "Our Website Content," is owned by Holacustomboxes.com, and that any alteration, upgrading, copying, processing, reposting, distribution, and transmission of the content without the legal consent of the owners is strongly discouraged.
Return and Refund Policy
Due to custom nature of printing products and other services we provide, you need to inform us at support@holacustomboxes.com within 3 business days of receiving your order, if you find the delivered product not according to your order specifications. We cannot issue a refund or credit to you; however we will reprint your original order if we made an error or find it defective. Determination of defect is at the discretion of our management. To receive the reprint of your original order, you must submit digital photos documenting the product defect and return, at your own expense, the full quantity of the original order to us within 5 business days of taking the original order delivery. Charges related to the expedited orders processing are non-refundable. The disputed products are not intended for your use.
Payment, Order Placement & Cancellations
All price provided by our customer service team will be in U.S. Dollars (USD). Payment for orders will be made in U.S. Dollars. Due to custom nature of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until a full payment including all charges, taxes, shipping and handling fees are paid by the credit card or paid by the user of our website with an approved payment method.
As a part of order placement we require the customers of our website to approve proof of the electronic file of the printing products or other services they order. Following the approval of proof by the customers the printing jobs are sent to press.
Once a print job has been approved by customer and sent to press on or via our website, no changes are allowed to the artwork files, job specifications, or printing turnaround time. You have a limited time of 4-hours after approval of the proof to cancel your order.
Such cancellation will carry a charge of $60 of total order amount before the order is cancelled. You may also cancel orders after approving the job for printing within 12-hours’ time limit. Such cancellation will carry a charge of 15% of the total order amount to cover work done in our pre-press department and financial costs associated with cancellation.
We do not guarantee that your order will be cancelled beyond 4-hours’ time limit. In case of order cancellation after 12-hours’ time limit, then 25% of the total order amount will be charged to cover the printing expense.
Design Orders
Holacustomboxes.com do not issue refunds or credits for any design services orders. All design orders once placed are final and non-refundable.
Customers Submitted Artwork/Files
Our designers and technicians create electronic proofs from the website users or customers’ submitted artwork/files. We require that your submitted artwork/files must be at least 300 DPI (dots per inch) resolution at the final size and in CMYK format. If your files are not submitted at 300 DPI at the final size and not in CMYK format, we will not be responsible for printing as blurred, distorted or pixelated and color changes associated with conversion to CMYK.
You are responsible for accuracy of your print-ready artwork/files including any issues as to orientation or alignment of the pages of your submitted documents. Though we take all possible precautions against loss of your submitted artwork/files, we are not responsible for damage or loss of your artwork/files.
By uploading artwork/files to our website you agree that you are lawful owner of all material you are uploading or you have already obtained appropriate rights to use such material.
We have right to refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason. Please note, we do not accept offensive, indecent or improper material for printing.
Proofs and Color Accuracy
We require the users and customers of our website to approve proof of an electronic file of the printing products or other services they order. No job will be sent to press without your approval of proof. It is your responsibility to log in to their account and check on their proof. We are not liable for delays in the order caused by customer’s non-approval of the proof. Please understand, the turnaround times mentioned in our website start after approval your of the proof.
Please review your proof thoroughly prior to approval. You should check it against the original file for possible errors in layout, copy, spacing, punctuation or image placement and proportion, bleeds, crops and final text. Electronic proofs do not show transparency, over print issues or color change from RGB to Pantone or CMYK. Please note, application of UV coating or lamination may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a laminated product(s).
Customer is fully responsible for all that is contained in the final approved proof.
We will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density. Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with us you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece or the actual artwork or product they represent. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. We will guarantee color accuracy and match if you order a hard copy proof from us. Please note, hard copy proof will cost you extra.
No Liability for Errors
Holacustomboxes.com is not liable for errors in a final product caused by any of the following:
– Misspelling and Grammar, Damaged Fonts
– Graphics, Bleeds, Punctuation,
– Wrong, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Cracks on Folds
– Overprint,
– Finished Product Size.
Gang Printing
Holacustomboxes.com does not use gang printing for most printing products. At times and based on the requirements of our individual website user and customer, we may choose printing method that best suited for a particular print item or items.
Overruns/Underruns
We will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an under-run, we will bill for the actual quantity delivered. We follow the generally accepted trade practice of delivering plus or minus 5% of the ordered quantity.
Production Speed, Shipping and delivery of orders
Production speed and printing turnaround time start AFTER your artwork/files have been uploaded, reviewed and accepted by our Prepress department, you have approved the press-ready proof (whether an electronic files or hard copy) and a full payment including shipping and handling fees has been made. During the order placement process on our website you have ability to select production speed which indicates number of business days required for printing your order and making it ready for turnover to the shipping company for shipment. Your approval of proof must be received before 10 AM Eastern Standard Time (CST).
We make all efforts to print and ship your orders in a timely manner. In no case shall Holacustomboxes.com be liable for any consequential or damages resulting from any delay in shipment or delivery. You agree not to hold Holacustomboxes.com liable for delays in shipments caused by bad weather, shipping company delays, customs issues or any other circumstances beyond our direct control. In case of delay due to technical problems due to equipment failure during the printing process, expedited charges will be refunded. Orders cannot be cancelled due to delay in the printing process.
You agree to pay all customs duties and fees on good that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States.
Holacustomboxes.com offers Free 5 Business Days Ground Shipping to any ONE LOCATION PER ORDER within USA with no quantity or weight limit. Shipping to additional destinations will be charged extra. We do not guarantee shipping and delivery transit times and are not responsible for delay, loss, damage or theft to the printing products during shipping and delivery. Holacustomboxes.com will not liable for damages which occur in shipping. Lost or damaged shipment claims can be filed after 20 days from the package shipment date.
If you provide us incorrect shipment delivery address or otherwise make error in submission of the complete delivery address, we will charge additional shipping and handling charges for re-shipment.
Changes to our Website and Terms and Conditions
We reserve right to amend any portion of our website and or Terms and Conditions at any time with or without notice to the users and customers of our website. The changes to our website will become part of our website and the new Terms of Service will be posted on our website and will be effective immediately. Your continuous use of our website after such changes are posted will constitute your agreement to such changes.
Please contact us via email support@holacustomboxes.com or by calling (214) 613-5725 for further questions and queries.